Frequently Asked Questions
Everything you need to know about your Hatley shopping experience.
What is Hatley's return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your order sooner.
Do you offer international shipping?
Yes, Hatley ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the time of checkout.
How should I care for my Hatley garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water and hanging to dry. Always check the specific care label inside each garment for detailed instructions.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.